用户隐私协议
更新日期:2024年8月01日
生效日期:2024年8月10日
环信非常重视保护您的隐私。
为方便您登录、使用相关服务,以及为您提供更个性化的用户体验和服务,您在使用我们的服务时,我们可能会收集和使用您的相关信息。我们希望通过本隐私声明向您说明,在使用环信通讯云服务(统称“本服务”)时,我们如何收集、使用、储存和披露您的信息,以及我们为您提供的访问、更新、控制和保护这些信息的方式。本隐私声明与您所使用的环信通讯云服务息息相关,希望您仔细阅读。
您使用我们的服务,即意味着您已经同意我们按照本隐私声明收集、使用、储存和披露您的相关信息,以及向您提供的控制和保护措施。
一、我们收集哪些您的个人信息
就本政策而言,“个人信息”是指以电子或者其他方式记录的能够单独或者与其他信息结合识别特定自然人身份或者反映自然人活动情况的各种信息。
为了向您提供服务、保障服务的正常运行、改进和优化我们的服务以及保障帐号安全,我们会主动向您收集为提供服务所必需的个人信息。环信通讯云会按照如下方式收集你在注册、使用服务时主动提供、授权提供或因为使用服务而产生的信息:
1.1当您注册账户时:
在您以个人名义或者代表您所在企业注册使用本服务,您将向我们提供您的姓名、电子邮箱、联系电话,并设置您的密码。您也可以选择添加其他信息来完善您的账户,例如上传您的照片。为完成支付,我们还将收集您的银行账号信息。
1.2当您使用我们的产品时:(注意:本信息收集范围说明适用于SDK3.8.4版本及以上)
在您使用本服务期间,我们将收集为提供持续服务和保证服务质量所需的如下信息:
a.与您设备相关的信息:您的设备随机ID、设备硬件类型、设备型号、设备系统类型;
b.与您网络状况相关的信息:您的设备网络类型;
c.您与我们产品交互相关的信息:收发端用户ID、APPID(应用包名)、登录用时、SDK版本;
d.您的聊天信息:我们为企业客户提供通讯云服务及相关配套服务,若您作为企业客户的终端用户使用我们的该项功能时或者以个人用户名义使用我们的Demo时,我们将为实现通讯业务功能收集、传输、储存您在使用服务过程中产生的文字通讯信息及音视频流信息,这些信息可能包括您或者/及与您进行互动的个人向我们提供的您的个人信息(包括您发送的文字、图片、音频、视频、您的图像、声音、肖像以及您交流的内容);
e.当您使用位置消息时:将收集您的GPS定位信息、经纬度;
1.3当您使用我们的 EaseIMKIT 或 EaseCallKit
时:(注意:本信息收集只适用于 Android 版 EaseIMKIT/EaseCallKit
3.9.5 及之前版本)
我们将获取您的运行中的进程,确保 SDK 只在主进程完成初始化。
1.4当您提出服务咨询时:
当您在使用我们产品过程中向我们反馈服务质量、申请技术支持、或反馈产品优化建议时,或者通过我们的官网、邮箱、电话向我们提出申请、要求、诉求、投诉时,我们将收集您的姓名、邮箱、通讯地址、电话,以及您申请、要求、诉求及投诉的内容。为加强沟通,若您主动提供,我们也将收集您的微信账号、QQ账号。
1.5当您申请线下交付时:
为履行合同所必需,您将提供联系人、联系方式、地址等必要信息。
二、我们如何存储这些信息
2.1 信息存储的地点
我们会按照法律法规规定,将在中国境内收集和产生的个人信息存储于中国境内。
2.2 信息存储的期限
通常,我们仅在为您提供服务期间保留您的信息,保留时间不会超过满足相关使用目的所必须的时间。
但在下列情况下,且仅出于下列情况相关的目的,我们有可能需要较长时间保留您的信息或部分信息:
• 遵守适用的法律法规等有关规定。
• 遵守法院判决、裁定或其他法律程序的要求。
• 遵守相关政府机关或其他有权机关的要求。
• 我们有理由确信需遵守法律法规等有关规定。
•
为执行相关服务协议或本隐私声明、维护社会公共利益、处理投诉/纠纷,保护我们的客户、我们或我们的关联公司、其他用户或雇员的人身和财产安全或合法权益所合理必需的用途。
三、我们如何保护这些信息
3.1
我们努力为用户的信息安全提供保障,以防止信息的丢失、不当使用、未经授权访问或披露。
3.2
我们将在合理的安全水平内使用各种安全保护措施以保障信息的安全。例如,我们将通过服务器多备份、密码加密等安全措施,防止信息泄
露、毁损、丢失。
3.3
我们建立严格的管理制度和流程以保障信息的安全。例如,我们严格限制访问信息的人员范围,并进行审计,要求
他们遵守保密义务。
3.4
若发生个人信息泄露等安全事件,我们会启动应急预案,阻止安全事件扩大,按照《国家网络安全事件应急预案》
等有关规定及时上报,并以发送邮件、推送通知、公告等形式告知您相关情况,并向您给出安全建议。
3.5 我们重视信息安全合规工作,并通过众多国际和国内的 安全认证,如 ISO
27018 公有云个人信息保护认证、网络 安全等级保护认证、ISO 27001
信息安全管理体系认证等,以业界先进的解决方案充分保障您的信息安全。
我们会尽力保护你的个人信息。我们也请你理解,任何安全措施都无法做到无懈可击。
四、我们如何使用这些信息
为了向您提供更加优质、便捷、安全的服务,在符合相关法律法规的前提下,我们可能将收集的信息用作以下用途:
• 向您提供服务。
•
满足您的个性化需求。例如,语言设定、位置设定、个性化的帮助服务和指示,或对您和其他用户作出其他方面的
回应。
•
服务优化和开发。例如,我们会根据环信通讯云系统响应您的需求时产生的信息,优化我们的服务。
•
保护环信通讯云、环信通讯云用户和环信的合作伙伴。例如,我们会将您的信息用于身份验证、安全防范、投诉处理、纠纷协调、诈骗监测等用途。例
•
向您提供与您更加相关的服务。例如,向您提供您可能感兴趣的类似功能或服务等。
• 邀请您参与有关我们产品和服务的调查。
•
其他可能需要使用收集的信息的相关场景,如果使用场景与初始场景无合理的关联性,我们会在使用信息前重新征得您的同意。
五、信息的分享和对外提供
我们不会与任何无关第三方分享您的信息,但以下情况除外:
5.1 获取你的明确同意:经你事先同意,我们可能与第三方分享你的个人信息;
5.2
为实现外部处理的目的,我们可能会与关联公司或其他第三方合作伙伴(第三方服务供应商、承包商、代理等)分享你的个人信息,让他们按照我们的说明、隐私政策以及其他相关的保密和安全措施来为我们处理上述信息,并用于向你提供我们的服务,实现“我们如何使用信息”部分所述目的。如我们与任何上述第三方分享您的信息,我们将努力确保第三方在使用您的信息时遵守本声明及我们要求其遵守的其他适当的保密和安全措施。
5.3
随着我们业务的持续发展,我们以及我们的关联公司有可能进行合并、收购、资产转让或类似的交易,您的信息
有可能作为此类交易的一部分而被转移。我们将遵守相关法律法规的要求,在转移前通知您,确保信息在转移时的
机密性,以及变更后继续履行相应责任和义务。
5.4 我们还可能因以下原因而披露您的信息:
•遵守适用的法律法规等有关规定。
•遵守法院判决、裁定或其他法律程序的规定。
•遵守相关政府机关或其他有权机关的要求。
•我们有理由确信需遵守法律法规等有关规定。
•为执行相关服务协议或本隐私声明、维护社会公共利益、处理投诉/纠纷,保护我们的客户、我们或我们的关联公
司、其他用户或雇员的人身和财产安全或合法权益所合理必需的用途。
•经过您合法授权的情形。
如我们因上述原因而披露您的信息,我们将在遵守法律法规相关规定及本声明的基础上及时告知您。
六、你如何访问及管理个人信息
6.1
您可以在使用我们服务的过程中,访问、修改和删除您的相关信息。您访问、修改和删除信息的方式将取决于您使用的具体服务。
6.2
如您发现我们违反法律法规的规定或者双方的约定收集、使用您的信息,您可以要求我们删除。如您发现我们收
集、存储的您的信息有错误的,且无法自行更正的,您也可以要求我们更正。
6.3
在访问、修改和删除相关信息时,我们可能会要求您进行身份验证,以保障账户安全。请您理解,由于技术所限、基于法律法规要求,您的某些请求可能无法进行响应。
6.4
基于法律法规要求、保障信息安全等正当事由,您的部分信息可能无法访问、修改和删除。
6.5
您可以自行选择撤回对某些非基本功能或服务对您信息处理的同意,并通过联系客服的方式选择注销环信通讯云账号。
6.6
如您对上述权利实现存在疑问,可以根据“九、与我们联系”中的相关联系方式与我们取得联系。
七、注销账号
7.1
您可通过创建工单的方式注销您的账号。我们会向您的注册手机号发送短信以验证您的身份。创建工单后,您将无法继续正常通过您的账号使用环信的服务。我们将在
15
个工作日内完成核查和处理(注销条件包括但不限于账号余额和可开发票额度均为
0 等)。
7.2
账号注销对您为不可逆操作,自您提交申请之时起,系统将会自动核查注销条件。在注销条件全部满足且经您确认后,账号及信息将被删除。若在自动核查过程中,如发现该账号下存在尚未履行完毕的合同、未结清的费用、未缴纳的税款,或其他依照法律法规的要求应当履行而尚未履行的义务等情形的,账号注销程序将自动终止,且不会自动恢复。如果您希望继续注销,应按照提示完成相关准备后,重新申请注销。
7.3
账号注销期间,如果我们发现您的账号被他人投诉、被国家机关调查或者正处于诉讼、仲裁程序中,我们有权自行终止您账号注销进程而无需另行得到您的同意。
7.4
在注销账户之后,我们将停止为您提供产品或服务,并依据您的要求,删除您的个人信息,法律法规另有规定的除外。您将无法再次使用该账号登录环信控制台等,也无法找回该账号下的个人信息、交易记录、业务数据、历史信息等。
八、本隐私指引的变更
我们可能适时修订本隐私声明的条款,该等修订构成本《隐私声明》的一部分。如可能造成您在本隐私声明下权利
的实质减少或扩大收集、使用信息的范围等重要规则变更时,我们将在修订生效前通过在主页上显著位置提示或向
您发送电子邮件或以其他方式通知您。在该种情况下,若您继续使用我们的服务,即表示同意受经修订的本隐私声明的约束。
九、与我们联系
如果您对本服务条款有任何问题或建议或有其他事情需要联系我们,请发邮件到:support@easemob.com或致电400-612-1986
。
User Privacy Agreement
Easemob places great emphasis on your privacy.
Update date: August 1, 2024
Effective date: August 10, 2024
In order to facilitate your login and use of related services to
provide you with a more personalized user experience and services, we
may collect and use your related information when you use our
services. We hope to explain to you through the agreement, how we
collect, use, store and disclose your information when you use the
Easemob IM service (collectively referred to as "the service"), as
well as illustrate how the information is accessed, updated,
controlled, and protected. We hope that you read this agreement
carefully as it is closely related to the cloud service you use. By
using our service, you agree to our collection, use, storage and
disclosure of your information, as well as the controls and
protections we provide to you, in accordance with this agreement.
1. What Personal Information We Collect About You
In this agreement, "personal information" refers to all kinds of
information recorded electronically or in other ways that, alone or in
combination with other information, can identify a specific natural
person or reflect the activities of a natural person.
In order to ensure the normal operation of the service, improve and
optimize our service, and protect account security, we will actively
collect your personal information that is necessary for providing the
service. Easemob IM will collect the information in the following ways
that you voluntarily or are authorized to provide or generate when you
register or use the service:
1.1 When you register an account:
When you register to use this service in your own name or on behalf of
your company, you will provide us with your name, email address, and
contact number, and set your password. You may also choose to add
other information to complete your account, such as uploading your
photo. To complete the payment, we will also collect your bank account
information.
1.2 When you use our products: (Note: This information collection
scope description applies to SDK 3.8.4 and above)
During your use of this service, we will collect the following
information required to provide continuous service and ensure service
quality:
a. Information related to your device: your random
device ID, hardware type, device model, and system type.
b. Information related to your network status: your
device network type.
c. Information related to your interaction with our
products: The user ID of the sender and recipient, App ID (application
package name), login time, and SDK version.
d. Your chat information: We provide communication
cloud services and related supporting services for enterprise
customers. If you use this function as an end user of an enterprise
customer or use our Demo in the name of an individual user, to provide
the communication business function, we will collect, transmit, and
store the text communication information and audio and video stream
information generated during your use of the service, which may
include your personal information (such as texts, pictures, audios,
videos, your images, sounds, portraits, and the content of your
communications) provided to us and/or the individuals you interact
with.
e. When you use location information: your GPS
location information, and latitude and longitude will be collected.
1.3 When you use our EaseIMKIT or EaseCallKit: (Note: This
information collection applies only to EaseIMKIT/EaseCallKit 3.9.5
and earlier for Android)
We will get your ongoing processes to make sure that the SDK is
initialized on the main process.
1.4 When you make a service inquiry:
When you give us feedback on service quality, apply for technical
support, or provide product optimization suggestions in the process of
using our products, or when you submit applications, requests,
appeals, or complaints to us through our official website, email, or
telephone, we will collect your name, email address, correspondence
address, telephone number, and the content of your application,
request, appeal and complaint. In order to strengthen communication,
if you provide it voluntarily, we will also collect your WeChat
account and QQ account.
1.5 When you apply for offline delivery:
For the performance of the contract, you will provide necessary
information such as the contact person, contact information, and
address.
2. How We Store Personal Information
2.1 Where is the information stored
We will store personal information in China that is collected and
generated in China in accordance with laws and regulations.
2.2 How long can the information be stored
Generally, we only retain your information for as long as we provide
the service to you, and no longer than is necessary to satisfy the
relevant purpose of use.
However, in the following circumstances, and only for the purposes
related to the following circumstances, we may need to retain your
information or part of it for a longer period of time:
• To comply with applicable laws and regulations and other relevant
rules.
• To comply with court decisions, rulings or requirements of other
legal procedures.
• To comply with the requirements of relevant government agencies or
other competent authorities.
• We have reason to believe that we need to comply with laws,
regulations, and relevant provisions.
• It is reasonable and necessary for fulfilling relevant service
agreements or this agreement, safeguarding the public interests,
handling complaints/disputes, and protecting the personal and property
safety or legitimate rights and interests of our customers, us or our
affiliates, other users or employees.
3. How We Protect Personal Information
3.1 We strive to provide security assurance for users' information to
prevent loss, misuse, unauthorized access or disclosure of
information.
3.2 We will take various security protection measures within a
reasonable security level to ensure the security of information. For
example, we will adopt security measures such as server backups and
password encryption to prevent information leakage, damage, and loss.
3.3 We have established strict management systems and procedures to
ensure the security of information. For example, we strictly limit the
scope of people who have access to information and conduct audits that
require them to comply with confidentiality obligations.
3.4 In the event of a security incident such as personal information
leakage, we will activate an emergency plan to prevent the expansion
of the security incident, report it in a timely manner in accordance
with the "National Network Security Incident Emergency Response Plan"
and other relevant regulations, and notify you of relevant issues in
the form of emails, push notifications, and announcements and give you
safety advice.
3.5 We attach great importance to information security compliance and
have passed many international and domestic security certifications,
such as ISO 27018 public cloud personal information protection
certification, network security level protection certification, and
ISO 27001 information security management system certification, fully
protecting your information security with industry-leading
solutions.
We will do our best to protect your personal information. We also ask
you to understand that no security measure can be flawless.
4. How We Use Personal Information
In order to provide you with better, safer, and more convenient
services, we may use the collected information for the following
purposes in accordance with relevant laws and regulations:
• Provide you with services.
• Meet your individual needs, such as language settings, location
settings, personalized help services and directions, or other
responses to you and other users.
• Service optimization and development. For example, we will optimize
our services based on the information generated by the Easemob IM to
respond to your needs.
• Protect the Easemob IM, Easemob IM users and Easemob partners. For
example, we will use your information for identity verification,
security protection, complaint handling, dispute coordination, fraud
monitoring, and other purposes.
• Provide you with services that are more relevant to you. For
example, providing you with similar features or services that may be
of interest to you.
• Invite you to participate in surveys about our products and
services.
• Other relevant scenarios that may require the use of the collected
information. If the usage scenario is not reasonably related to the
initial scenario, we will obtain your consent again before using the
information.
5. Information Sharing and External Provision
We will not share your information with any unrelated third parties,
with the following exceptions:
5.1 Get your explicit consent: With your prior consent, we may share
your personal information with third parties.
5.2 For the purpose of external processing, we may share your personal
information with affiliates or other third-party partners (including
third-party service providers, contractors, and agents), allowing
them, by following our instructions, privacy policies and other
relevant confidentiality and security measures, to process the above
information for us and to provide you with our services for the
purposes described in the "How We Use the Information" section. If we
share your information with any of the above third parties, we will
endeavor to ensure that the third party uses your information in
compliance with this Agreement and other appropriate confidentiality
and security measures that we require of them.
5.3 As our business continues to develop, we and our affiliates may
conduct mergers, acquisitions, asset transfers or similar
transactions, and your information may be transferred as part of such
transactions. Subject to relevant laws and regulations, we will notify
you in advance to ensure information confidentiality during the
transfer and continue to fulfill the related responsibilities and
obligations after the change.
5.4 We may also disclose your information for the following reasons:
• To comply with applicable laws and regulations and other relevant
rules.
• To comply with court judgments, rulings or other legal procedures.
• To comply with the requirements of relevant government agencies or
other competent authorities.
• We have reason to believe that we need to comply with relevant laws
and regulations.
• It is reasonable and necessary for fulfilling the relevant service
agreement or this agreement, safeguarding the public interests,
handling complaints/disputes, and protecting the personal and property
safety or legitimate rights and interests of our customers, us or our
affiliates, other users or employees.
• Your authorization is obtained in advance.
If we disclose your information for the above reasons, we will
promptly inform you in accordance with relevant laws and regulations
and this agreement.
6. How You Access and Manage Personal Information
6.1 You can access, modify, and delete your relevant information in
the process of using our services. How you access, modify, and delete
information will depend on the specific service you use.
6.2 If you find that we collect and use your information in violation
of laws and regulations or the agreement of both parties, you can ask
us to delete it. If you find that your information collected and
stored by us is inaccurate and cannot be corrected by yourself, you
can also ask us to correct it.
6.3 When accessing, modifying, and deleting relevant information, we
may require you to perform identity verification to ensure account
security. Please understand that due to technical limitations and
legal and regulatory requirements, some of your requests may not be
responded to.
6.4 Some of your information may not be accessible, modified, or
deleted due to good reasons such as legal requirements and information
security.
6.5 You can choose to withdraw your consent given to the processing of
your information for certain non-basic functions or services, and
choose to deregister your Easemob IM account by contacting our
customer service.
6.6 If you have any questions about the fulfillment of the above
rights, you can contact us according to the relevant contact
information in "8. Contact Us".
7. Changes to This Privacy Agreement
We may revise the terms of this agreement from time to time, and such
revisions form part of the agreement. If there are important rule
changes that may result in the substantial reduction of your rights
under this Agreement or the expansion of the scope of collection and
use of information, we will prompt you in a prominent position on the
homepage or send you an email or otherwise before the revision takes
effect. In such event, by continuing to use our service, you agree to
be bound by this revised Agreement.
8. Contact Us
If you have any questions or suggestions regarding these Terms of
Service or otherwise need to contact us, you may contact us at
support@easemob.com or 400-612-1986.